Refund policy

Return & Refund Policy｜The Brothers' Stones Minerals

Customer Service Email: twmineralshop@thebrothersstones.com

Product Inspection Period

Except for overseas special-purchase items, which are not eligible for the 7-day inspection period, customers are entitled to a 7-day product inspection period starting from the day the product is delivered (including weekends and holidays).

If you wish to request a return, please contact customer service within 7 days of receiving the product and provide the following information:

  • Full Name

  • Order Number

  • Contact Phone Number

  • Name of the Item(s) to be Returned

  • Reason for Return + Photos

Our team will assist you in processing the return once your request is received.

Customer Service Email: twmineralshop@thebrothersstones.com

Return Conditions

  • Returned items must be unused, and must not show any signs of damage, stains, malfunction, or wear caused by human factors.

  • The 7-day inspection period is not a trial period. It is intended for you to confirm whether the product meets your expectations.

  • If the product listing or customer service has indicated that original packaging must be retained, please keep all packaging complete and intact, including the outer shipping box. Returns cannot be accepted if packaging is incomplete.

Exchange Conditions

Exchanges are only available for items that are defective or damaged during transit.

To request an exchange, please contact:

twmineralshop@thebrothersstones.comand send the item to the following return address:

9F-1, No. 71-2, Jingping Road, Zhonghe District,
New Taipei City, Taiwan

The Following Situations Are Not Eligible for Return

  • Customized items

  • Overseas special-purchase items

  • Items that have been opened, used, or damaged due to human factors, including stains, scratches, breakage, malfunctions, or dirt

  • Items with incomplete packaging, missing invoices, or missing accessories

  • Malicious or excessive return behavior

  • Items that cannot be restored to their original condition

Additional Non-Returnable Items

  • Gift cards

  • Complimentary gifts

A receipt or proof of purchase is required to complete a return.

Refund Information

Refunds include only the price of the returned item(s) and do not include original shipping fees or other handling charges.

The shipping fee for returning the product will be covered by The Brothers' Stones Minerals.

If the original order included a free gift and—after deducting the returned item(s)—the remaining total no longer meets the required threshold,
the free gift must be returned in brand-new condition.
If not returned, the original price of the gift will be deducted from the refund amount.

Refund Method

PayPal Payments:
Once the return is approved, the refund will be issued directly to the original PayPal account used for the purchase.