Shipping Policy｜The Brothers' Stones Minerals

Shipping From｜Taiwan
Customer Service Email｜twmineralshop@thebrothersstones.com

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1. Domestic Shipping (Taiwan Main Island & Offshore Islands)

Available shipping methods (shipping fee paid by the buyer):

• 7-11 Convenience Store Pickup

• FamilyMart Pickup

• Chunghwa Post Home Delivery

• Black Cat Home Delivery

• SF Express Home Delivery

Processing Time

• In-stock items ship within 3–5 business days after payment is confirmed (excluding weekends and holidays).

Shipping Notification

• A shipping notice will be sent after your order is dispatched.

• Please check your email or system notifications.

• If the parcel is returned due to failure to pick up,
  round-trip shipping costs will be charged to the buyer.

Domestic Shipping Fees

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2. International Shipping

Regions supported:
North America, USA, EU, Japan, Singapore, Malaysia, Hong Kong, Macau, China

• International orders are shipped via DHL Express.

• Shipping fees are paid by the buyer.

Processing Time

• In-stock items ship within 3–5 business days after payment is confirmed.

Shipping Notification

• A shipping confirmation email will be sent once the order is dispatched.

• If the parcel is returned due to failure to collect or incomplete customs clearance,
  all round-trip shipping fees and related charges will be borne by the buyer.

Customs Duties

• Customs duties, VAT, import taxes, or clearance fees (if applied by destination country) must be paid by the buyer.
  These charges are not included in the product price or shipping fee.

International Shipping Fees

• Based on package weight and dimensions.

• Final shipping fees will be displayed at checkout.